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Can't receive text messages

MarkW709
Great Neighbour / Super Voisin

@CS_Agent 

I switched to Public Mobile three days ago, and since then, I’ve been unable to receive texts. I cannot receive SMS messages or send texts to anyone using an Android device, although I do have cellular service.

Shortly after my switch to Public Mobile, I received a text indicating there was a problem, which I've attached below. The URL in the text is also inaccessible.

Since then, I have struggled to resolve this issue on my own.

I hope this group can help. Thank you in advance!

IMG_6075.jpg 

2 REPLIES 2

Handy1
Mayor / Maire

hTideGnow
Mayor / Maire

hi @MarkW709 

 the number not ported yet.  Check with PM porting support team and confirm.   Also, you should provide them the account number of your old carrier instead of IMEI 

I will send you the number to PM Porting support team  Please check your community inbox

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