Can't receive text messages

[MarkW709]

@CS_Agent 

I switched to Public Mobile three days ago, and since then, I’ve been unable to receive texts. I cannot receive SMS messages or send texts to anyone using an Android device, although I do have cellular service.

Shortly after my switch to Public Mobile, I received a text indicating there was a problem, which I've attached below. The URL in the text is also inaccessible.

Since then, I have struggled to resolve this issue on my own.

I hope this group can help. Thank you in advance!

 

[hTideGnow]

hi @MarkW709 

 the number not ported yet.  Check with PM porting support team and confirm.   Also, you should provide them the account number of your old carrier instead of IMEI 

I will send you the number to PM Porting support team  Please check your community inbox