Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437CS_Agent will reply to your ...
Set up a community account then you can start an online chat with a technician. Explain issue. They will solve it or you will need to submit a ticket and someone will contact you and fix you access account. https://www.publicmobile.ca/en/send-us
