Issues retrieving account and number

[Fknbelle]

Lost/stolen phone 

I cant access my email associated on my account.

I also dont remember my password now..

My accoynt needs to be topped up and switch plan. 

Switch from eSim to sim card. 

[Dunkman]

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@Fknbelle wrote:

Yeah I've got a new device.  I'm having touble accessing all of my social and personal accounts without my phone number. 

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@Fknbelle 

As mentioned in the first post, you will need to contact customer service agent to gain access to your account.  It will take a few hours for CSA to respond.  You will likely need to respond to some security questions to verify your identity to gain access to your account.  

[Fknbelle]

Yeah I've got a new device.  I'm having touble accessing all of my social and personal accounts without my phone number. 

[BKNS27]

@Fknbelle 

If you lost/stolen phone. Why would you need to top up your plan, switch plan and switch to eSIM to SIM?

Did you pick up a new phone and SIM?

Please clarify.

[funpig1]

@Fknbelle 

In addition to contacting the customer agent as suggested by Chalupa below, you can try to dial *611, input your 10-digit telephone number and pay your account by credit card or voucher to at least keep your account active. Good luck

[Chalupa_Batman · Accepted solution]

Please contact a CS Agent for assistance.

If you receive an error message that you are unable to open a ticket, send a private message to a CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage        

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