Sim Card Activation - trouble receiving verification code

[LiamFrench]

Bought a new e-sim and while i was activating it i tried to delete my old carrier account but accidentally deleted my esim. i went and bought a new one and am trying to switch the sim over, and now i cant get any texts to my number to confirm my full access so i cant get into my account to switch sim. please reset my 2fa so i can login via only email. tried all other was around. very angry

[LiamFrench]

most definetly. this is all making my head hurt. contacting support now.

[dust2dust · Accepted solution]

Jeez a whole thread of replies of misinterpretations. I avoid these kinds of questions because this new system is so stupid.
I think you need support to sort this out. At least some of the replies gave the support link.

[LiamFrench]

bruh i literally said i just went out and bought the physical sim....... smh read please.....

[softech]

@LiamFrench it is likely PM cannot provide you another eSIM if you have already installed but deleted it. You might have to go back to physical eSIM.  Message support to confirm

[LiamFrench]

i have not made 2 accounts. i made one and in the process accidentally deleted the esim. i just need access to my account to tranfer my new physical sim over. i have not activated the new sim.

[Handy1]

@LiamFrench  I should hav also mentioned. To sign in try tapping resend code a few times. . This should give you option to send code to email instead . If no luck please submit ticket with support 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[LiamFrench]

i need to confirm full access to my account but cannot without a phone number

[softech]

@LiamFrench 

sounds like you have created two accounts in this process,  but this is not the right way to go please message support to get this resolved:

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[LiamFrench]

i have no access to my account account of 2fa

[LiamFrench]

omg.... i already did. i just went and bought a physical sim

[Handy1]

@LiamFrench  Sorry eSIM only for new activation . Not existing customers . Once deleted you need to go to physical SIM card . Try calling local telus Koodo store for availability. Then log into your my account and go to profile tap to SIM card swap the number 

SIM  SWAPPING  profile tabs

Note only do this on lap top or computer/ not mobile device