New account eSim problem

[MikeB4]

Hey can anybody help me

Trying to set up a new account. I have ported the old number from Chatr but think I put in the IMEI number in slightly wrong and the eSim failed during installation. Have a feeling they need to re push the eSim. Can anybody help?

[hairbag1]

@MikeB4 

look to top right of this page to see the little envelop icon. It should be highlighted if @Handy1  sent you a message.

[Handy1]

@MikeB4  I’d start with calling the porting team . Will send you the number private message . But you still may need support . So I’ll give you that link also 

private message   To CS_Agents click          

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437