Honestly I found that the ChatBot, community, and customer support are really quick and helpful. I guarantee, whatever problem you have, someone else has too. If you're a new customer, sometimes these things just take a bit of patience.
Have you also tried other websites to test your speed? Here are a few that I just tried, all working as of today:https://fast.com/https://broadbandnow.com/speedtesthttps://speedtest.shaw.ca/https://openspeedtest.com/https://www.speedcheck.org/
