@HashM99
you can try to get a new eSIM yourself if you can receive the 2FA code and login to PM app
To rebuy new eSIM , first, download the app on your new phone and login.
(If you have problem with receiving 2FA code, click "Didn't Receive code" or "Resend code" and choose either "Send email" or "Send Voice Message". )
Once logged in, Click Account from the bottom, then click Purchase SIM Card and select eSIM.
But if you cannot receive 2FA code and unable to login PM app, you will need to engage support for further assistance. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
