Activation errror, iemi invalid

[Rallydriver]

Tried to follow steps to transfer existing number. Entered all date correctly. When I selected activation button, I get an invalid iemi number. Tried account number but received same error message. Deleted app to remove cache and tried again. Shut off phone, removed SIM card, reinserted SIM card, turn on phone, same error message. Any ideas?

[golfball]

Using IMEI can cause issues when porting, using your account number is generally recommended.

[will13am]

@Rallydriver , do you have an active account with a functional line at the moment.  If number porting is the only issue due to incorrect IMEI, you can call the porting team using the number in the link below.  If there are other account related issues, then use the chat symbol on the lower right corner of the web page to initiate a support ticket.

https://community.koodomobile.com/tips-tricks-troubleshooting-232914/phone-number-transfer-error-781...