a week ago - last edited a week ago by computergeek541
Trying to port my number out to Eastlink but not getting the text from public mobile to authorize.
a week ago
@Adele5 wrote:My account is still active and the PM sim was in place.
@Adele5 Contact your new provider to re-initiate the port in request or to have them send the text again. Send a text from any other family members or friends phones to see your PM sim is getting text messages.
______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.
a week ago
My account is still active and the PM sim was in place.
a week ago - last edited a week ago
hi @Adele5
make sure your PM account is still active and you still can receive normal text
then call EastLink back and ask them to resubmit the port request
if you still not receive the text from PM asking for your approval, then submit a ticket with PM support using Chatbot here:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
a week ago
@Adele5 Is your Public Mobile account active? Confirm with your new provider that they sent a text on your PM number.
______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.