Didn’t get temporary number

[simplyB]

Hello, it’s been over 4 hrs… and I still can’t text or call, but data works..

my iMessage / FaceTime still says Verifying..

an email mentioned a temporary phone number??

thanks

[computergeek541]

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@simplyB wrote:

Hello, it’s been over 4 hrs… and I still can’t text or call, but data works..

my iMessage / FaceTime still says Verifying..

an email mentioned a temporary phone number??

There is no temporary phone number when requesting a number port in.  As soon as the request is submitted, the numberr that is being porting in is assigned to your Public Mobile account (even before poritng has completed).  All ougoing texts and all outgoing calls should have started working immediately.  That part isn't a number porting issue.  I would suggest contacting a Public Mobile customer support agent by using the chatbot.  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[Handy1]

@simplyB  You need supports help at this point , but no worries just message me them 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[simplyB]

The ticket page is error 404 all day

[hTideGnow]

HI @simplyB 

there is no temporary number when you port a number into PM

but your problem seems not about porting, but about the sim or account not fully setup yet.  You need to have support agent to check.  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage