Porting out to a different provider

[Bam204]

Hi, I am porting out from PM to a different provider. My new provider said I will receive a text message from PM asking my permission to port out my number. I am wondering how long it usually takes to get that text message from the PM? 

[Rastin]

In my experience in most cases it takes less then 10 minutes but they say it can take up to 2 hours 

[hTideGnow]

hi @Bam204 

the text usually sent within 2 hours.  Make sure you PM account is active and able to receive text

if longer than 2 hours, call the new carrier and ask them to resend the porting request

and if still not receive the text, ask support agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage