Double Payment on account set up

[AvaG]

I tried to activate a new account and had a problem but was able to complete it on a second attempt. The problem is my credit card was charged both times. 

[BKNS27]

@AvaG 

No worries because if you were charged twice. The extra payment will remain in your account as credit so it pays for next month bill.

If you are tight for monies and the second charge was posted on your statement. You can contact a CS_Agent for a refund but it may take up to 30 days to complete the refund process…same time as your next payment.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[eddieO]

@AvaG confirm under the payment history in the PM app to see if you are seeing 2 charges there, a lot of times credit card companies will show a pending charge and a posted charge, the pending charge typically drops off after 24 hours or so. If you are still seeing a double charge contact a CS agent, open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

[will13am]

@AvaG , are you also seeing two payments taken in the online account payment history?  If so, use the chat symbol on the lower right corner of the web page to initiate a support ticket.