"We're not able to process this request at this time" but it's been days

[Alaska123]

How do I fix this?

I'm trying to change my subscription, it doesn't seem to be an issue with payment (I've tried using different cards)

[hTideGnow]

hi @Alaska123 

did you try using Incognito/private/secret mode on your browser?

or try using PM app

[slusagm]

if you are not trying to have a Change Now request, if you just want to Change on Renewal, maybe PM staff can help 

open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437