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Alex123321
Great Neighbour / Super Voisin

Hi support team! I don't have access to my account.

Could you please help me find my full account number?

*******2622

4 REPLIES 4

BKNS27
Mayor / Maire

@Alex123321 
Just login to your account on the PM app then to Account tab. There will show your name, account number, telephone number and when you activated your account.

hTideGnow
Mayor / Maire

HI @Alex123321 

Porting out?  usually you can easily get the account number from My Account, Profile page

But since you cannot login, you will need to ask support agent's help.  Please message them and ask:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

 

slusagm
Mayor / Maire

you will need PM to help.  since you have on access to My Account, you cannot  create regular Chatbot ticket, so please simply message PM here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Sansan
Mayor / Maire

@Alex123321  did you try to send code to email? Didnt get code? Send code to email. Once signed in on Profile page you have to hover your mouse at the account number for full numbers to show.

If still not working, you have to click on the link below to message public mobile agents directly for assistance. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Need Help? Let's chat.