Stuck at Transfer

[Tanuja]

Something went wrong during my transfer and I now have no service with my FIDO account or Public Mobile.   I can't receive my confirmation code via text.

[hTideGnow]

HI @Tanuja 

if Fido has no service now, the port is likely done

try reboot your phone with the PM sim card there (make sure Fido sim is removed or Fido esim is disabled)

test if you can make calls and if data works

finally, test inbound calls

if outbound call or data does not work, then it is a problem with sim or account setup, message support for help

 submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage          

[Handy1]

@Tanuja  Get update from porting team 

Call the number in the link below to obtain support for a stuck port.

https://community.koodomobile.com/tips-tricks-troubleshooting-232914/phone-number-transfer-error-781...

if all is well in their end here’s link for support to help 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[eddieO]

@Tanuja I will send you a number to contact for porting. Keep a look in you inbox (top right corner should be an icon of an envelop)