Refund

[Daunnie]

Found out my phone does not support eSIM after I paid. How do I get refund

[computergeek541]

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@hairbag1 wrote:

the esim was free, you musta pre-paid for a plan. You can request a hard sim...OR...get to a Mobile Klinik in your acrea and buy the hard sim there. PM will likely credit your acct for the sim.

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I'm acutally wondering if @Daunnie phone has a SIM card slot, or perhaps, the customer can only use eSIM because a physical SIM is already in use in the device.

[hTideGnow]

hi @Daunnie 

what phone do you have?  Sometimes the check is a false negative, you can ask support to confirm

but how about change to Physical sim ? Get one from:

 Telus or Koodo or Mobile Klinik store https://www.publicmobile.ca/en/on/pick-up-SIM
Amazon.ca https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/

Then message support agent and ask them to help to update your account with the new sim card:
                  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[slusagm]

you can ask PM directly by ticket.   You won't be able to open proper Chatbot ticket, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

@Daunnie 

the esim was free, you musta pre-paid for a plan. You can request a hard sim...OR...get to a Mobile Klinik in your acrea and buy the hard sim there. PM will likely credit your acct for the sim.

[Handy1]

@Daunnie  

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage