Can't receive calls - the number is suspeded

[Buka]

I can make phone calls but can't receive. The message is "you number is suspended".

Any idea how to fix this?

[Buka]

I am with you but... this is what I have.
Just tried this morning and still the same message.

[computergeek541]

---

@Andy85 wrote:

---

@Buka wrote:

Hi @Andy85 ,

Yes, there is a credit card linked to the account. All paid. I just activated my SIM a couple of hours ago.

---

Oh I see. It could take a few hours for your service to become fully active once you initially subscribe to Public Mobile. If the problem persists though, that isn't normal and I would recommend submitting a ticket to the customer service team for further support. You can use the link below to submit a ticket.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them thoroughly. They will respond to you in your community inbox so check it from time to time.

---

It should never take a few hours for service to become active at Public Mobile after subscribing.  While there are exceptions, services should start working immediately.

[Yimei]

I have same problem. I can call someone but they cant call me.

[Buka]

Thank you @BKNS27 for the suggestion. Just rebooted. Still "the number you are calling is currently suspended..."

[BKNS27]

@Buka 

Reboot your phone by powering off then back on and see if that works.

[Andy85]

---

@Buka wrote:

Hi @Andy85 ,

Yes, there is a credit card linked to the account. All paid. I just activated my SIM a couple of hours ago.

---

Oh I see. It could take a few hours for your service to become fully active once you initially subscribe to Public Mobile. If the problem persists though, that isn't normal and I would recommend submitting a ticket to the customer service team for further support. You can use the link below to submit a ticket.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them thoroughly. They will respond to you in your community inbox so check it from time to time.

[slusagm]

if it is a new activation, then could be just the account not properly setup. But PM would help, the ticket you opened is a good start point 

[Buka]

Hi @Andy85 ,

Yes, there is a credit card linked to the account. All paid. I just activated my SIM a couple of hours ago.

[Andy85]

Hi @Buka,

If could be  related to the service outage in some western provinces. Just to ensure that your account is properly funded, have you paid your phone service recently?

[Buka]

Submitted. Thank you. I also don't receive "Full Access" confirmation code (SMS). So, text messages don't come. I guess this is connected to my "suspended number" issue.

[slusagm]

could be an issue from yesterday voice problem in Western Canada.  the problem should have been resolved.  But I guess not for you.  Please ask PM to check

open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437