2 hours ago
I got a notification from public mobile saying: "Your services are on hold" I have paid without missing a month, why am I getting this message?
2 hours ago - last edited 2 hours ago
@vickyhontas
If you can make calls, it means your service is working
try to restart your phone, it may fix this issue
it’s better to submit a ticket with CS Agent using this Chatbot link
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
@EB0 @will13am I can call but no one can call me back, it goes straight to voice mail
It could be a cache issue, if your service is working, calls, messages and data, you can ignore this message.
You can check again tomorrow from the app, or clean browser cache, restart your phone and try again.
@vickyhontas , is your service actually suspended? If everything is working, don't worry about the errant notification.
