Port Number Out from PM

[Jesus_San13]

Hi there,

I want to port my PM number out because I lost my phone. I had to get a new phone from bell and i want to port my PM number to the new phone that i got from bell. The problem that i have is that PM will send a text to verify the number transfer and to release the number to the old phone that i dont have because its lost. Is there a solution to this? Please advise thank you

[Jesus_San13]

Thank you. I will reach out to them with the link you provided.

[hTideGnow]

hi @Jesus_San13 

not sure if PM agent will accept verbal approval and you have to check with them.  Please open ticket with PM support, maybe via direct message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437