I no longer am a public mobile customer, I have switched to Rogers. Please cancel my account (deactive my subscription) and remove the credit card on file. Please do this ASAP.
Hi, your account is automatically deactivated with the change of provider. You can contact a agent by private message to have your credit card removed.
@cparsons2017 Did you port out your existing number? If so, your PM account should have automatically closed but still not a bad idea to have a CS agent remove your credit card info on file. You will need to open a ticket through the Chatbot to engage with a CS agent, we are only customers on this community forum: https://widget.telus.tiia.ai/publicmobile/publicmobile.html (and then type: Customer Support Agent)
Or, if you are having trouble with the Chatbot try sending a private message to:
@cparsons2017 If you ported your number to Rogers your PM account will have automatically closed. To remove your credit card you need to contact customer service. If you can't open a ticket at the chat icon bottom right of this page then send a private message to support using this link
