eSIM Confirmation

[terttu]

I selected eSIM when choosing my subscription, not realizing that my device does not support eSIM. Now I am being asked (by the app) to confirm the activation with a PIN that is being sent to the that is supposedly now 'linked' to the device that does support eSIM (so I don't receive the PIN). The app will not let me do anything else with this confirmation pending. How do I get out of this mess?

[terttu]

I already have a physical SIM and I had already opened a ticket for Support. I just got a text from them confirming what you mentioned. I will wait for Support to make the switch to the physical SIM. Thanks for the reply.

[softech · Accepted solution]

@terttu so, you want to change it back to physical sim? you need to get a PM sim card from local Telus/Koodo store and then message support and ask them to change it for you 

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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