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Can't sign in account

nguyenthimyle
Great Neighbour / Super Voisin

My husband cannot Complete Activation of his account. He purchased to new subscription and cannot link to account. 

3 REPLIES 3

hi @nguyenthimyle please ask him to message support then, support will help him to complete the activation 

nguyenthimyle
Great Neighbour / Super Voisin

He cannot get pass the Complete activation area. The problem started when he purchased a Canada US plan and cannot link the new subscription to his account. 

hTideGnow
Mayor / Maire

hi @nguyenthimyle 

is your husband using the app to complete the subscription?  If not, please ask him to download PM app and try login 

if same, then you will need support agent to help..  Please message them using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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