BONUS FOR A NEW MEMBER

[WW2182]

How do I get the discount for a new member joining.  My son just joined Public Mobile.

[hTideGnow]

hi @WW2182 

you can give your friend code to your son's activation.  Your son will get a $10 credit and you will get 1 Reward points, $1, per cycle.  

Get your friend code from your My Account or PM app

Since your son already joined, if he didn't use the code, you will need to open a ticket with PM support agent for them to add the code back for him.  Ask him to use his account to submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission,  submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to Community inbox within 2 to 4 hours, please check inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Chalupa_Batman]

---

@WW2182 wrote:

How do I get the discount for a new member joining.  My son just joined Public Mobile.

---

It's not really a discount per say. It's a one time $10 discount on his second month of service. It's called a referral code. If you missed it, then contact customer service to add it to his account.

BTW, you can find your code here.

https://myaccount.publicmobile.ca/en/account/referrals

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.