11-25-2023 07:31 PM
hey all I wasn't able to activate my esim, any advice? Transferring from koodo.
11-25-2023 10:32 PM
Figured out the issue, the old sim was marked as “primary” just had to turn that one off and set this one to “primary”
11-25-2023 07:39 PM
thank you, this was impossible to find!
11-25-2023 07:38 PM
Hey @mike_s0
Might have to reach out to a CS agent to resolve.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Top right corner of the page. Just know it will take several hours as it's Black Friday weekend and they are overwhelmed.
@mike_s0 Submit ticket with support
send a private message To CS_Agents click
VVVVV Link below VVVVV
