Automatic Cancelling after Porting out PM Number?

[Joe_F]

I recently ported my number over to Lucky Mobile.  Can anyone advise if my subscription and account are automatically cancelled with PM?  I've tried accessing my online account through both the PM app and website, where I am asked to activate a new account.  Just wanted to be sure that my cc won't be dinged with a 30 day top up in 2 weeks.

[khraeohn]

You should be fine as successful ports cancel the line. 

[LitlLdy]

---

@Joe_F wrote:

I recently ported my number over to Lucky Mobile.  Can anyone advise if my subscription and account are automatically cancelled with PM?  I've tried accessing my online account through both the PM app and website, where I am asked to activate a new account.  Just wanted to be sure that my cc won't be dinged with a 30 day top up in 2 weeks.

---

@Joe_F , after you successfully port your phone # out of Public Mobile your account closes which is why you’re not able to sign into it 

You can send a private message & ask them to permanently remove your payment card from their system just is case.

You can send a private message to a CS_Agent using the link: ->   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from:

• Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.

Edit: How do people respond so fast when there were no responses when I started typing! 😆 

[dabr]

@Joe_F   Yes, usually the account will close and you lose access to it after a successful porting out of your number.  However, you can also send a private message to have them delete your CC from your account just to be on the safe. 

Here's a link to CS_Agent:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Joe_F  yes if you successfully ported out your PM number it will automatically close out you PM account and shouldn’t be charged again . But you can also submit ticket with support to remove your credit card info right away and ensure no more charges can happen 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

hi @Joe_F yes, your account with PM already closed after porting.  Just keep an eye in credit card but PM won't be charging 

You login here it asks you to reactivate because there is no more active account