Port issues, wrong account number

[Sri54521]

I tried to port my bell number, but gave the wrong account number (Internet service) for Public mobile. Public mobile sent a message that activation is not successful, but the same number is working both in Bell and Public mobile.  But incoming only on bell. PM sent a message saying someone will reach out but nothing so far, the 3hr SLA has passed for porting number, I tried calling port service but no response

[Chalupa_Batman]

Sadly they are probably overwhelmed and understaffed for Black Friday weekend. You have to remember, all customer service is overseas. 

[Sri54521]

the port team number not working, I am loosing hope and patience, what a mess just to transfer one number, no real customer care = not worth it

[Sri54521]

I tried calling them, after 20min in to the call, the phone just hangs off

[TheBlackCat]

I had the exact issue when I ported from Fizz yesterday and it resolved itself in about 2 hours. For a couple of hours I had service on my physical SIM from Fizz and from my eSIM from PM. Eventually the Fizz SIM died out and I got a text from PM asking me to reboot the phone to complete the port.

Others seem to be having the same issue but it’s taking much longer to resolve itself.

[Chalupa_Batman]

Hi @Sri54521 

Take a look in the top right corner mail box. I'll send you the porting number to call for help