Oops! Can't log in to upgrade my plan.

[BennyJets]

Hello Community.

I'm trying to log in to my account. I make it through 2-step authentication and this is where I end up:

Any idea if this is maintenance, or if it will end soon?

Thank you,

Benny

[RavingRaven]

@A_CX_PM 

Ok wow this isn't good. Not only did unscheduled maintenance start before midnight eastern but calling 611 you are met with just silence. Calling 1 855 4PUBLIC gets you the usual greeting but once prompted to enter your 10 digit phone # you are also met with silence.

I hope no one loses their account and phone number tonight?!!

If you are in a desperate situation to make a payment to reactivate a suspended account your only option in this circumstance is an instant top up (RTP) available at Canadian Tire gas bars and Esso/Mobil stations for a $1 fee or online at Muskbird.com for a 10% surcharge using PayPal or credit cards or a 0.03% surcharge using an e-transfer from your bank for payment.* (Choose "Public Mobile-RTP")

*Payments made to an account suspended via lost/stolen will be added to your available funds however they do not automatically reactivate your account. You must log in to untoggle lost/stolen and pay manually to reactivate or untoggle first then purchase an instant top up.

[RavingRaven]

@BennyJets 

It is a little early for unscheduled maintenance. It usually doesn't occur until after midnight eastern. I hope no one is on day 89/90 of suspension trying to make a last minute payment?

[hTideGnow]

HI @BennyJets 

happens to me too.  Yes, it is kind of normal, PM has log of late night unannounced maintenance

You will have to wait for tomorrow to do it.

if your plan is going to renewal tomorrow early morning, then you might need to ask PM support agent to change it for you After the renewal

[Handy1]

@BennyJets  Should be. Back  up and running by morning .