Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
There is a confirmed Service Outage in Morden, Manitoba at the moment with all Providers including Telus that started around 10/11AM this Afternoon. The Morden Corn & Apple Festival has caused major cellular Congestion on the few towers Morden runs o...
Ordered a physical SIM 2 weeks ago and still have NOT received it. What is going on . I need my phone.
I want to port away my number from PM and keep my PM account active with a new number, it is possible? If yes, how should I do? The reward and the option that I bought will keep in my account? Thanks!
I've had a card registered for auto pay and it didn't process. I've removed it and replaced it with a visa debit that is slightly in the overdraft ..it won't process either. I've never encountered this issue before..?
If I change to a new plan, can I keep the old plan rewards and not join the point system. And also keep my bonus one's,
Can you please tell me the process to port Ooma VoIP phone to Public Mobile? Thank you!
I'm hoping someone can help. I have an older friend, who is not very good with tech. She did not give Public Mobile her new credit card number when the old one expired, and now her account is cut off. I was trying to help her, but came to find out...
I recently switched from freedom mobile to public mobile. Once I responded with "YES" to authorize the transfer of my number, I was informed that it would take around for it to transfer successfully. This was 22 hours ago, and now I am stuck with no ...
@CS_Agent While activating my sim card, I tried to input my friend's referral code but I was not able to. Is it possible for an agent to input my friend's code.
Trying to log in for support as my phone (Alcatel Flip) has no service. The login requires a verification code, through voice or text message, that’s being sent to my service less phone. Also tried to speak to a support agent, which also requires...
Morning - I'm becoming a little frustrated with this and I'm just getting started. Reaching out for some confirmation of process because there is little to no support from PM. Setup a new account for my wife's phone, which is currently on Sasktel. ...
Does anyone get supper happy about all the money they are now saving using Public Mobile? I can't get over how my Cell phone bills have dropped about $75 dollars a month! So happy!! Thank you Public Mobile!!
My son just called me saying his Data in the USA is not working. He has the CA-US 20GB plan and has an iPhone. I need assistance how he can get his data. I am leaving to the USA to meet him on the exact same plan in a few days and do not want the ...
Hi, i just switched my koodo phone number to public, everything was going great until i get failed to install esim message on my phone, though when I look I see the Esim installed with 'public mobile' on my phone, but I am receiving no signal, I know...
I have had an account for several years. Recently signed up with eversafe. I Keep getting the message the email and password don't match. Email is a valid account. Password has been changed several times and I keep getting recurring messages such as ...
Good day, I had a plan added to my public mobile account I did not ask for or give permission for. I have been waiting for a credit to my account or a refund....please respond thank you.
Hello, I just joined public mobile last week and currently on the $39/20GB LTE plan.I see you guys have the $40/30GB 5G plan right now and since I've just subscribed last month, is it possible that I can switch over to this plan?Thank you for underst...
My phone got cut off because they said my credit card is invalid when it's good until 08 25, now I can't get anything done on this site. How to fix the problem without getting a new phone provider
Hi,I selected an esim but my Pixel 3 is not compatible with that. I ordered a sim card but the service activation still uses the esim card and fails.I try to submit a ticket but the authentication fails somehow.Can someone help to open a private tick...
I recently upgraded 3 accounts from 3g to 5g and the third one did not work. I got billed for all three. I can't seem to open a ticket. Can a CS_Agent agent or someone other help me ?
I just referred a friend to PM yesterday but I don't see any indication that them or I received any bonuses for the referral. I don't see any extra points and they don't see any bill credit. Does it appear on the second subscription cycle?
I have one account and they have been billing me for months for three accounts. How do I get to talk to someone to get a refund? and stop this for next month?
If I change plans do I keep my rewards?
Hi Public mobile,Since I lost my mobile phone and I couldn't get my log-in code.
Hi I am trying to activate a new eSim but it showed me an error and asked me to community service. Kindly help.
Can I toss my sim/public mobile sim into one of those 4g tablets? Sorry can't find a support thread on the subject. Big hands/small phones incase your wondering
I have 300 minutes for international calls, why does it say you dialed wrong number, yet the same number works on my other phone
Hi there. Just ported my number for an e-sim. I was told there was an error and I should contact public mobile. Please help me out.
So, I had to replace the defective sim card I was sent upon sign-up, and I can't get a ticket submitted for a $10 refund.I've deleted the data and cache, I've restarted my browser multiple times, I've used a private window. ERROR: XXX is all I see.Ho...
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