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Help resetting SIM

LmMrP
Great Neighbour / Super Voisin

Hi all,

Activation failure at very end of the process.

PM sim is in “already used” state.  Need & please help to reset the SIM state.

Thanks.

2 REPLIES 2

Yummy
Mayor / Maire

Did you get SIM form a real retailer or PM or from a 'buddy' or some marketplace?
Maybe SIM is really used already?

slusagm
Mayor / Maire

Try reboot and reset network settings 

Or ask PM to help (but help desk closed now, they will reply tomorrow)

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

CS_Agent will reply to your community inbox, check here:

 

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

 

 

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