[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Account
I can not access to my account through the app. When I try to log in to my account with my email, it goes to sales instead of my account. What do I do to access to my account?
Account payment update help
I'm trying to update my credit card information, but the only option it gives me after logging in is to activate my SIM card. Any help would be appreciated. Thank you
Resolved! not all calls going though...sow texts set and received
Just moved my wife over to PM. She was originally on Chatr. She said that the service has been poor. She would try to make a call, and it drops immediately..not all of them. She would send some texts..they would take some time to send /receivePhone i...
Trouble transferring #
My husband has received SIM and submitted request to transfer #. Virgin says they did not receive request and therefore did not send SMS to approve. He is also unable to get to the screen under his login to request the number be transferred. It tells...
subscription fees
Did our subscription fees just increase by a dollar without prior notice? edited by computergeek541: changed category label as this discussion isn't related to the self serve (My Account) system
PUK number
I need a new PUK number as I’m locked out of my phone. Thank youJ Valentine
5G not working
my internet connection is very slow or not working at all. I checked and confirmed that I am on 3G speed instead of 5G. I subscribed to 5G speed, why am I on 3G? Please upgrade my speed ASAP.
Bonus
Referral bonus missing
Resolved! CAN-US-MEX plan
I’m traveling to California from Canada, staying there for three weeks.i’m wondering if I have free roaming down there with my plan. It sounds like I do. Do I have to keep roaming on? Is this considered free roaming?
Transferring phone number
I have signed up and paid, but it won’t let me transfer my phone number
Calls on other end cannot connect
Hello,All incoming calls get an error code. All outgoing calls ring, but cut off when answered. Two separate networks tested on.I restarted phone and reset network settings. Still happening.Any help would be appreciated.
Lost account
I am writing for my mother, xxxxxxxxxxxxxxx, who has a Public Mobile account and a phone number but her email has changed and she needs to update her credit card information. It is impossible to enter her account because her email address has been ca...
Somone need to get in contact with me ASAP
NOT ONLY DID TOU PEOPOE CHARGE MY CHARGE TWICE! I ALSO HAVE NO CELL SERVICE BECAUSE IRS SHOWING THAT A PAYMENT DUE BUT YOU PEOPLW CHARGED ME TWICE!! SOMEONE NEEDS RO GET IN CONTACT WITH ME SINCE NON OF YOUE CHATBOT WORKS BEFORE WE HAVE A SERIOUS PROB...
Why did I have an extra payment come out ?
I pay a monthly fee of $45.60 which came out July 7 from my credit card. I noticed on my online banking today from my debit card a payment of $18.37, it said, OPOS public mobile self 85547. Could you tell me what this payment is?
I was charged 2 times for physical sim card, they I ordered a mount ago and I still did not get it.
I was charged 2 times for physical sim card, they I ordered a mount ago and I still did not get it.
Resolved! Can’t get eSIM after successful transfer
I received the SMS message from telus and I replied yes. I received their confirmation it was completed but I didn’t get the chance to load the eSIM and I accidently closed the app. Can someone help me please? My phone isn’t working and I can’t get t...
Invalid Number for porting error
Hi there, I attempted to port my number to PM from Rodgers this past Saturday evening. I received an SMS message from rogers to confirm that I was cancelling my account and Replied 'YES' , I waited for about 30 minutes and there was no further instru...
System error wont allow my payment through -
Help! My subscription plan is not processing the payment and my plan now is on hold. My card is fine, i try to process the payment and the alert i get is: "Sorry, we're not able to process your payment at this time. Please try again later." Can someo...
Cellular data
Hi,please I recently ported into public mobile and on the can-USA- mex plan. I noticed my cellular data is less than 1G when the plan provides 60G data. It’s really slow browsing or looking up social media etc.please can suggest what I should do?
Tried to fix a sim activation issue and made it even worse
I tried activating my sim card on the public mobile app (i’m on an iphone but at the last step, there was an error message. Trying to fix it, i logged out then logged in, but it asked for my sim card number. I put the details but it said it’s alrea...
Resolved! My bill is very high
My bill is very high BUT the amount of service that I use is very low. How can I reduce my charges?
Account
I can not get on to see my account as the email i registered with no longer exists. It wants me to subscribe every time I log in and I can not get past this to change my email. The AI help line does not understand my questions. What do I do?
CAN US not working in US
Hi!I have a CAN US package for 20G of data and u/l talk and text. Every time I go to the US it never works. I'm currently in the US now and it still isn’t working. Any advice?Thanks!
aCTIVATION PROBLEM
it say my phone is activate but i still does not have a service Show SOS
Data!!
My data isn't working it says I am offline when I am not I have everything turned on and I still have a ton of data as well, please help....
calls are fine but no texts
I just transferred my wifes phone from Chatr..All went well she can make calls but texts can't be sent or received. I don't remember having any lag time after the tranfer when I did mine..best next step?..thanks
Unable to receive calls or call out
Message says SIM unavailable and Mobile unavailable
Lost Phone
My phone is lost so I cannot receive the two step authorization that keeps being sent to complete my login. I plan to buy a new phone and reactivate it on public mobile.
Resolved! Data Usages Don’t Match
Hello Everyone…I just checked my account cause I upgraded my $15 plan and it was due to kick in this billing session. I noticed that under Subscription, it says $15 ULCW Base Plan-500 MB-4G…100.69/500MG. Judging by my past history, that seems like ...
CS_Agent
I need to find my sim cards tracking number.
