Can't access email for otp

[Mikey1984]

The email registered to my public Mobile account has been deleted and I no longer have to access to itm when I log in it tries to send the one-time path code to the email address that has been deleted. I need to get into my account so I can pay my phone bill and use my service again. I need to change the email on file

[slusagm]

The code should be sent to your phone

Try click Didn't receive code and Send to Voice message.  You can use another phone to access your VM ro get the code

Or to resume service first, but a voucher from Shoppers Drug Mart and load it  using *611 or 1855-4PUBLIC

But if you want to get back to My Account first, ask PM.   Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

[Chalupa_Batman]

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@Mikey1984 wrote:

The email registered to my public Mobile account has been deleted and I no longer have to access to itm when I log in it tries to send the one-time path code to the email address that has been deleted. I need to get into my account so I can pay my phone bill and use my service again. I need to change the email on file

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Hey @Mikey1984 

Reach out to a CS Agent for help.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.