@Janny64
how you load the voucher? use *611? or My Account?
you can call *611, and check if the account status is suspended or not. If not, it should at least tell you that you have some money as the available funds, the amount should be as much as the voucher you loaded
but it likely easier to login My Account and see it yourself. Let us know if My Account shows your account active or if money just still showing as Available funds and not used for renewal
if you need PM to investigate, open a ticket
Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen
But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
