hi @Siddharth20
did you login My Account and check if your account is active or suspended?
if it shows suspended, click Pay and Resume Services and make a manual payment
if it shows active, then reboot your phone and try Reset Network Settings. Also, try the sim on another phone.
if same, report that to PM support agent, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
