02-07-2025 02:05 PM
I cant enter to my account, its blocked and i don't have internet connection or phone signal
02-07-2025 02:32 PM
Try checking your account when connected to wifi.
02-07-2025 02:07 PM
hi @Japi
did you call the credit card and reverse a PM charge lately?
and on another phone, call 1-855-4PUBLIC, enter you number and can the system find your account and is that active?
last, ask PM support agent to check, you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
