ACOUNT

[ELF-3]

Why credit has not been applied to my bill?

[popping]

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@ELF-3 wrote:

Why credit has not been applied to my bill?

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Check your payment history from your self-serve account.  All fund coming in or going out of your account will be shown in your payment history.

1.  Rewards credit

 If your rewards did not applied on your renewal date, check your reward section of your overview page after login.  

2.  Activation credit

- The one time $10 referral credit will be applied to your account within 72 hours after activation.

- If you are waiting for the promo credit, read the promo details whether your promo is the second cycle free or the third cycle free.  

[HALIMACS]

@ELF-3 

Its likely your referring to the credit for the free month, correct?

If that's the case, the free month promotion will show up on your account within 60 days of activation. This means that you will likely see it apply toward your second renewal, or approximately 3rd month of service.

If you are referring to another credit, please describe the one that you feel you are missing.

[Anonymous]

 @ELF-3 : Why do you think you should have a credit? Referral? Promo? Problem? Rewards?