Login Verification Code Issue

[Kgiles10]

When my account was made, I was given a new phone number. I had an agent switch it to my current phone number, however, when I try to log in to my acount on the mobile app, it sends a verification code to this other phone number and I am unable to log in. 

[slusagm]

click "Didn't receive code" or "Resend code", then select "Send email" to get the code via email

if you can login using that way, then go to to Profile->Manage Eversafe ID and update the phone number (if you use the app, go to Account -> Manage Login Secured by Eversafe to update) 

if you cannot get the code via email, you will have to go back and ask PM to help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[hairbag1]

@Kgiles10 

do you see "Didn't get Code" or  "resend Code" ? If so, have it sent to your email address instead.