Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I ordered 2 sim cards I'm reluctant to start the process of bringing my wife over until there is a minimal chance of delay. Any thoughts? My process involved 5 days no service.
In a couple of posts, there are references to receiving a text with a verification code, a 6 digit number. Which you need to enter into the web site. What is this code? I never received it. I did receive two texts right away, one told me a had a $6 a...
I PM'd the mods on Nov 20 when my initial activation failed. I got a response from @Shazia_K on Dec 5 saying my port from Rogers had been requested and that I should reboot my phone once I get a text confirming the port has completed. I did get a tex...
Hi all, Wondering if PM offers an international call and data add-on? Anybody knows? Thanks in advance.
Greeting!Moving from Virgin Mobile to Public Mobile. What a great Community you have here. Initially, I have gone with the 30 day option.Looking at "Transaction History," the invoice shows a balance at the bottom of the "Balance" column of $52.00. I ...
I was unable to port my number from WIND (Freedom) 2 weeks ago & I started a thread yesterday asking for assistance. @Shazia_K was great & responded right away. Today I got a message from PM saying I need to activate my SIM. When I filled out the for...
I think the promo wave is over.As of now Users OnlineCurrently online: 76 members 256 guests This guest number dropped by 1000 compared to the last few weeks.It makes me happy to see there is light at the end of the tunnel. This will also give the mo...
Friends, right now, when I access the following selfserve page (change plan) - I see error "Sorry! We are having trouble with this page. Please try again later." https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/change-plan/
Hi, I am a new PM customer, have been for less than a month and happy with it so far. That said, I have noticed over the last couple of weeks the number of automated telemarketer calls has increased considerably telling me I won something or I am pre...
Hello my name is Osmond I have been a customer of public mobile for 3 years, I have had my number 647-852-4000 for a year and was trying to port it out to freedom mobile which it was containing an error message, yesterday I changed my number to free ...
hello all... i have a problem that i have read about many times in this community and i think i need assistance from a mod. i tried to set up my account online on November 20th 2016 and it just wasn't working. i got constant error messages and i just...
Not sure who to contact regarding this matter. I have sent an email and had no luck. My number has been ported and I don't have an account number with Public Mobile to port my number back to my network. Please help!
Hi please help, my number was ported but still no service.
Hi everyone! I know there is still alot of backlog but ive been waiting patiently for a response from a MOD for a long while now and still have not heard back from them at all. But I really want to get this whole mess over with so I dont have to worr...
Will my PM phone work if I go to Mexico? Anything special I need to do to make it work?
Hey was wondering if anyone else had any luck getting their data switched up to 12gigs if they were dumb like me when signing up for the promotion. I pm a mod but so far no response, do you think they can fix this, or should I just accept it.
HiI setup and paid for my account by the promo deadline. I thought it didn't go through. 2 weeks later fido cancelled my account and said it was ported out by public mobile. Now I have my public mobile simInside and I can't do anything since last 3 d...
Hello Good morning everone I submit activation on 19th of nov i was rejected due to the reason of incorrect information of Credit Card. And then i recieved an email about my account information. at the moment my cell no ...
Hey all,I signed into my self serve as I'd added some US roaming to the account but now it is displaying that my account is suspended at the top. Everything still works with my phone, I'm just not wanting any issues to arrise when I have to renew in ...
I'm having the same error as it seems like a lot of people are having, where I activated my sim and there was a "payment error" after which my card was charged but my service wasnt activated and my account seemed to disappear from the system. I've re...
Hi folks,I've bought the $15 addon which provides 400 min of international long distance including US and Canada, but when I make a call, it says talk is not activated.Any ideas?Thanks!
Hi guys,Is there anyone in here had lost their phone/ sim card? I just lost my sim card last 2 weeks and now I can't contact anyone. So can somebody show me in detail how to get back my old number? I know I have to order the sim card first but then w...
I was able to put all the information to activate the account, but I was having difficult time processing the payment. I sent two emails to the moderator, but I haven't received any reply. Can someone help please?
Hi, quick little question to you lovely folks! Will I be taxed based on my address or the area code of my cell number? I currently live in AB and it's my billing address on the PM system. However, I kept my ON number when I moved here. I'm just curio...
Hello,I had activated new public sim, a 90 days plan for $126 with auto pay and a $10 additional on November 8, 2016. However, today December 8, my phone stopped working.When I checked my account, it has been suspended for no money and the sim is in ...
Public Mobile Moderator still didn't reply or solve account and service issues from a request 1 month ago. Here is my message to Public Mobile Moderator Referal credits and plan billing errorsFrom:Zip To:Jeremy_MSent: 11-09-2016 09:09 PM Read: 11-...
After I activated my SIM, there was no service at all.I can access my online account; no message of error showed up. I have checked the IMEI and my phone can work with PM service. I have sent an email to PM ask for help, and the automated email promi...
Ok I couldn't resist any longer and I submitted my port request from Rogers. I double checked that I entered all information correctly in the correct order and got this at the end EDIT: sorry forgot to mention I made sure to follow the advice in the...
Hello @Dave_M I have ported 2 numbers to PM. 1 from Bell and another from Rogers. When I initially tried to port them I got message "We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance."...
Hi, I would like to cancel my contract that started on November 29 under the Canadian Radio-television and Telecommunications Commission rules (http://crtc.gc.ca/eng/phone/mobile/prepay.htm). I have tried emailing support but haven't received a respo...
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