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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! How to download photos from text messages?

My phone is a Samsung Galaxy Ace II x (GT-S7560M). I am on the $15/month plan and was previously with Virgin. I have never been able to download and view pictures that have been sent to me via text message. All I get is a text message with a 'Down...

Resolved! Mod no response to PM?

So is there any particular widespread outage again? I emailed Mods on Thursday and no response yet, not even a "validate your account" request System is down tomorrow (5th) and renewal is soon (10th) so trying to get fixed before hand @CS_Agent

Resolved! TELUS voucher

I was giving a $50 top up voucher for my Birthday. but its TELUS. Can I still use it for public mobile sense it is A Telus based provider?

Resolved! About new 15 plan

I just move to the new 15 dollar plan, why not show me "unlimited income call" when I check the plan details? Thx

QoS for Public Mobile call traffic???

@sheytoon , we have had a number of past discussions on whether there was QoS being applied to network traffic, in particular whether Public Mobile gets sloppy seconds when it comes to data performance. In this recent dropped call issue, the announc...

I need my PUK code

HiMy sim card is locked and asking for puk code. I didn't get any answer from the moderator!Any idea?

Resolved! PM $15 Plan recent changes

Hi.I have PM $15 (unlimited text, 100 minutes talk, 250mb @ 3G). Recently PM changed the plan to add unlimited incoming talk. My question is does unlimited incoming affect my 100 minutes? In other words, if someone calls me and talks for 2 hours (120...

Resolved! 3 gb offer received via text

A couple of weeks ago Public Mobile sent me an offer via text to add 3GB of data to my existing plan for $9/month for being a previous Koodo customer. I am just wondering if anyone knows if I accept the offer, is it considered an add on or will my p...

Resolved! Plan

I would like to change my plan

Resolved! Questions about texts on $15

New User wanting to switch $15 plan Does it include unlimited incoming texts? Unlimited incoming Picture texting included too? Also, can I sign up for auto pay in the future and still get the bonus data? What happens when I run out of data? Thanks

Resolved! SIM activation issue

Hi, I just sent PM to moderators as it seems pretty technical, but, maybe, somebody here had similar issue and can advise.Today, I attempted to activate a new PM SIM, create account and to port my old number from Virgine Mobile.I started SIM activati...

Resolved! recently ported from bell , cant make any call, plz help

hi I recentlly ported from bell , i received a message port done successfully. I cant make any calls or text , it says you dont have a call plan and says add plan . But i already paid 35$ unlimited calling pan I cannot see any detalis in my plan det...

Resolved! SIM card "already in use" registration error

Hi, I just bought my first public mobile SIM card last week and tried to activate it online on a day when the website wasn't working properly. I got as far as choosing a telephone number when the next page failed to load. I had to stop the activation...

Resolved! Can I reactive a sim card I used before? I am transferring back to public mobile.

I typed in the card number on the site. it said invalid sim card. Do I have to buy a new one?

cannot receive international text from a bank overseas

Hi, I recently purchased the $25 plan which includes unlimited international texts. When I logged into my overseas bank account in Hong Kong online, the bank will automatically send me a text message with a passcode for security purposes. However I...

Resolved! call drop in calgary

had anybody experienced call drops today may 5th in Calgary?I am in NW and many times dropped (about 7 times) whileI was on the phone. it was about noon to 2 pm.It was ok first 3 to 5 mins but after that suddenly dropped.

Resolved! 3G Bonus Telus

If I switch from TELUS to Public can I get the 3G bonus?

Resolved! Purchased $50 8GB plan with unlimited talk in Canada and US and now I don't have any talk

Hi, I recently changed my plan to the $50 8GB (3G) plan that includes unlimited talk to Canada and the U.S as well as unlimited text. Now when I try to make a phone call, I get a Public Mobile message saying that the plan does not include talk. When ...

2504:Your balance is too low

I get a 2504 balance is to low text message when someone sends me a picture text. I changed the apn settings like it told me to when I looked on here and found someone with the same problem from last year and it is still happening. I definitely have ...

Resolved! Call failing in Montreal (QC)

Since 3 days, when I call or receive calls, they are dropped...I live in Montreal QC. Is Public Mobile aware of this situaiton?Thanks.

Resolved! How do I purchase an extra 1 GB of data for the current month ?

Resolved! Calls dropping consistently

Hi @CS_Agent , Please help! Nearly every phone call I make is now getting dropped. I have been experiencing dropped calls for over a month. I went to the Apple store and they ran diagnostics on the hardware. It is not my phone or its settings. I am s...

Resolved! Able to send recieve calls, send and recieve text messages but unable to send and recieve pictures

Hi, I am unable to send or recieve picture messages on my phone. I have tried to follow the APN directions online but my phone has some fields i am unsure about how to fill out. My fields are:APNIdentifuerPasswordHTTP Proxy HostHTTP Proxy PortMMS Pro...

Bluetooth compatibilty

Have switched to a new phone using my previous sim card....phone is compatible with network, and is working but having trouble connecting to my Bluetooth. Is there anything I might have forgotten to do?

Question about system maintenance

I've always thought that the system maintenance they do on Sunday mornings were to fix or upgrade the computer systems that manage the billing/plans but today when they announced system maintenance people started posting that it might be to fix the 1...

Resolved! $15 plan - unlimited incoming calls

Greetings, Do incoming calls consume your 100 anytime (outgoing) minutes that are also included with the plan? I would guess no but I haven't tested it yet.

Resolved! I recently ported my number from Virgin

Now neither number works. It worked for a couple of days and now it says both numbers are out of service. Please help! I have my account info and both numbers if you need them.

Resolved! AutoPay works but service suspended - second time in a couple of months that we are out of service!

Hi, We have AutoPay but it is not working for my wife. It is working only for me.She has been out of service for over a week now!This is the second time we have problems with her service. There is always some kind of problem with Public Mobile, we ar...

US Roaming

If I get a Canada-US calling plan will I still get roaming charges in the US or is that all included in the plan?

Resolved! 3GB data bonus

How do I confirm that I am getting the 3GB data bonus. My Plan does not show it.Ported in from Virgin today because of the 3GB data bonus offer, signed up for $35.00,1GB + 500 mb bonus 30 day plan.

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