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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25257 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36667 Views
  • 185 replies
  • 27 Bravos

How long has it been since your last message to a MOD has been read?

We all know that PM is overwhelmed with numerous issues that have been happening to new activations. And there have been a lot of postings expressing frustration. Rather than having everyone vent seperately and discourage from people midd We've all h...

Ryo by Good Citizen / Bon Citoyen
  • 721 Views
  • 3 replies
  • 0 Bravos

Resolved! Ads On not working -- URGENT

Guys please help ..I need to have ads on today as I am travelling to other province and be able to recieve calls.. I have 120 dollars plan with autopay my reward was 6 dollars.. Moment ago, I purchased $8 ads on plan and computer was saying that I wi...

ech_786 by Model Citizen / Citoyen Modèle
  • 1801 Views
  • 10 replies
  • 0 Bravos

NO incoming Calls or Text after porting - PLEASE HELP

 Hello, Last evening, I ported over from Char and the whole process went pretty smoothly. I received email from PM with my summary of plan and add on's. I also received following text from PM ",  "Public Mobile here: To complete your request to move ...

Mayfieldfan by Good Citizen / Bon Citoyen
  • 2093 Views
  • 10 replies
  • 0 Bravos

Ads On problem

I have just added 200 mints for 8 dollars and paid sucessfully .. .but I don't see that ads on were added and can not make calls outside of my province. Could someone please help?

ech_786 by Model Citizen / Citoyen Modèle
  • 1139 Views
  • 6 replies
  • 0 Bravos

My phone seems be out of my province

HI, Last night, as soon as I switched to new 90 days, $120 plan, my phone starts showing strange behaviour, Any incoming call goes to answering system, and phone does not ring.For any outgoing call(local), I get the message that, I need long distance...

TK by Great Citizen / Super Citoyen
  • 581 Views
  • 3 replies
  • 0 Bravos

Wonder how many people join PM for this promotion.

@Dave_M @Brooke_CPlease consider sharing some stat with us next week when the promotion is over. I would really like to know how many accounts have came on board.i would also like to know your current total active accounts.

jimmyche by Model Citizen / Citoyen Modèle
  • 1186 Views
  • 7 replies
  • 1 Bravos

LG G4 - Data works but cannot open some websites

I just have a strange problem on my LG G4I switched to Public Mobile 2 weeks ago and everything worked ok even without resetting the phone like some other people with LG G4.Today, I noticed that I couldn't open the websites from the chrome browser. I...

et3rn1ty by Good Citizen / Bon Citoyen
  • 983 Views
  • 2 replies
  • 0 Bravos

First day with PM

Hi everyone,I just joined PM today and while I can't say these last 6 hours have been great, I can't say it's terrible.The things I enjoyed so far on PM is that my SIM was delivered today that was ordered on Tuesday right before midnight which I thou...

FFL by Good Citizen / Bon Citoyen
  • 596 Views
  • 2 replies
  • 0 Bravos

Resolved! No data service in Vancouver area?

Anyone else here experiencing data interruption in richmond/Vancouver west area?No data service since 9:15pm

jimmyche by Model Citizen / Citoyen Modèle
  • 2490 Views
  • 19 replies
  • 1 Bravos

Porting from Koodo, PM sent to mods - Backlog ETA?

I'm trying to port my number from Koodo to Public Mobile. The email addresses are different but it still says I need to contact Public Mobile for assistance. I've sent a private message to one of the mods but 2 days later it still shows as unread. I ...

samrose by Good Citizen / Bon Citoyen
  • 1409 Views
  • 10 replies
  • 0 Bravos

Porting Koodo Number to Public Mobile

I signed up for PM plan on Monday November 14, and sent an email to PM asking them to port over my Koodo number. Why does it say that they will get back to you within 48 hours if they won't? It's been over 72 hours since I sent the email, and I've he...

lawbstar by Great Neighbour / Super Voisin
  • 2730 Views
  • 7 replies
  • 0 Bravos

$38 promo

Hi all,I want to port a number over to public mobile eventually but I also want to sign up for the $38 promo before it expires. If I sign up for the $38 promo under a new number on public mobile, will I be able to port over a (Telus) number at a late...

Christian91 by Great Neighbour / Super Voisin
  • 1452 Views
  • 4 replies
  • 0 Bravos

Data usage

I sign up for $40, 4gb, unlimited talk and text. My question is is there limit of 4gb per month or i can use 5gb in first month and for next two months i have 7gb remaining? I have alread used up 3.9gb in first 15 days. If i go over 4gb in next 15day...

ahmed1 by Good Citizen / Bon Citoyen
  • 1254 Views
  • 4 replies
  • 0 Bravos

Please make PUK code available in self-serve account

I have been trying to get the PUK code for the past three days. Did send email and also private messaged two moderators. No single response. My phone worked fine until I missed something during the sim card security setup and got locked, asking for a...

mhchen by Great Neighbour / Super Voisin
  • 2356 Views
  • 15 replies
  • 0 Bravos

Oneplus X and public mobile?

Has anyone had any issues activating a oneplus X phone with public mobile.  I had the activation error while setting up a new sim to a new number (no porting) but it's not working.  Has been over 2 hours now..  Could it be the phone? 

alannasonfire by Great Citizen / Super Citoyen
  • 1592 Views
  • 9 replies
  • 0 Bravos

having problems? come on in! (party room)

my phone has not been able to recieve calls for over 5hours...lost a client...still no fix in sight....messaged some mods but their offline? guess they went to sleep...maybe tomorrow? or next week? next month? lets just party in here till it gets fix...

gbokodi by Great Citizen / Super Citoyen
  • 2023 Views
  • 12 replies
  • 0 Bravos

Resolved! Hold on - Is it 2GB data/month or 4GB data?

When I look at the Plans section of this website there is a note at the top with a link which almost seems like its referring to people looking for a promotional plan that comes to $40 a month - however it highlights everything except the 12GB data o...

erotavlas by Great Citizen / Super Citoyen
  • 1424 Views
  • 7 replies
  • 0 Bravos

Resolved! Porting from Wind weird Issue.

So I ported my number 2 weeks ago. The port went successful. I can Send/Receive Calls and Messages and Data Works great. Then, I ported my wife's number last week and it also went well. My issue is that my Wind Sim is still working, I get data on it ...

Newno by Good Citizen / Bon Citoyen
  • 1967 Views
  • 21 replies
  • 0 Bravos

Referal

Hi Me and My wife both just activated a SIM card and tried to enter a friends number for a referal but the form says it wasnt recognized.      Thanks Jeff & Shelly  

jeffabbott by Great Neighbour / Super Voisin
  • 621 Views
  • 3 replies
  • 0 Bravos

The Guide to Headache-Free PM Signup

Hey folks, I have activated two separate lines from two different carriers without issue. (well, sort of, anyways more on that). Here are the main points that will make your experience pleasant, and make you feel proud for making the right choice to ...

db519 by Good Citizen / Bon Citoyen
  • 17030 Views
  • 39 replies
  • 46 Bravos

Activation Failure but charged and not full service/cant sign in

Was setting up an account for somebody. They need to have their phone available. I set up the account and at the end it said "activation failed". I/We cannot log into the self serve account. It says the service expires in December instead of the thre...

TML2016 by Great Citizen / Super Citoyen
  • 1568 Views
  • 15 replies
  • 0 Bravos

Activation

Hey PM admin. Looking forward to the great service.I just activated my SIM card. How long does it take before I get actual service?

King91 by Great Neighbour / Super Voisin
  • 727 Views
  • 3 replies
  • 0 Bravos

Galaxy S7 Edge only gets LTE if forced

My factory unlocked S7 Edge G935W8 only gets 4G signal if I force LTE only within the settings. If I let the phone choose between GSM/LTE, it never moves up to 4G even though I get can full bars on LTE. My APN settings are set correctly, as speedtest...

Screenshot_20161117-200939.png Screenshot_20161117-200955.png
cshum by Great Neighbour / Super Voisin
  • 6459 Views
  • 5 replies
  • 0 Bravos

Resolved! Phone not working

I activated my sim today and paid for the plan on line, however it's not working. No reception, no connection. Does anyone know what the issue is?

Katwu by Good Citizen / Bon Citoyen
  • 1441 Views
  • 6 replies
  • 0 Bravos

Should I take the plunge?

I'm current Rogers customer.  I have the old grandfathered plan which they have raised price on almost every year, first when my discounts expired, next with $5 increasse and now I'm worried they will increase the price of the 6GB addon like Bell has...

erotavlas by Great Citizen / Super Citoyen
  • 1379 Views
  • 13 replies
  • 0 Bravos
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