08-19-2019 01:30 PM - edited 01-05-2022 06:29 AM
Hello,
I have upgrade from the $25/month plan to the new $25/month plan with date but the data is not working or showing on my account??
Thank you
Solved! Go to Solution.
08-19-2019 01:39 PM
@all4girls, from the overview tab, what do you see as your current plan? As noted, you may have selected to make the plan change on the next renewal which means you need to wait for the renewal to enjoy the new plan features. If you made the change effective immediately, you would see the new plan features right away in the overview. Crucially, you will have been billed right away for the plan change.
08-19-2019 01:34 PM - edited 08-19-2019 01:36 PM
Hi
When did you switch?
Did it work at all since you switched?
Purple often use lost stolen trick to reset the provision on their account.
But if it doesn't show up at all and never did you may have to contact mods
If it did work at some point, are there any chances that you used it up?