[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
whats it take to get an answer?
hello....was on a $40 plan....want to switch to a $30 plan....money has been in my account for weeks....have had no phone...wtf?...anybody alive out there?
Arrival of Public Sim
I had purchased an another PUBLIC SIM and it has been already been 11 days that it has been shipped but the SIM has not arrived yet to my home.All my addresses and ZIP Codes are correct but the SIM is not here yet. All it has said is "Your order is o...
Another Person has the same number as mine
Hey, there so I just purchased my sim card from an authorized public mobile. The thing is the number that he gave me goes to another person. The reason why I know this is because my son tried calling me and it went to another person which seemed a bi...
Ported to PM, but only text works so far
At about 20:00 on 2019-01-10 we ported a pre-paid Speakout number to PM. We could immediatley call out and text out. I know it can take an hour or two for a port to get registered, but now about 9 hours later when trying to call that number we get im...
Can't receive text messages after returning to Canada
Folks looking for help here .Yesterday after I got a text saying my usa add on had expired ..I stopped recieving text messages ..but I can send them and people see them ...but I can't see their reply ...email and data still work .Can someone help me ...
Can't make calls when I come back from Asia, Always respond with "Your Plan Do Not Have Int'l call"
Hi, I used my phone in Asia in a trip for a week, just come back today, when someone call me locally, they hit my Voice mail and my phone didn't ring, also, when I tried to make calls, it always said, "I don't have International calling", wondering i...
Resolved! Incoming placed calls to my number are getting considered as long distance
When my friends (which are all local), call my cell phone number it tells them that my number is long distance. We are all in the same metro vancouver area.
Resolved! Can I purchase and use any of the US Roaming Addons if my plan has no talk, no text and/or no data?
Hi PM Community, I'm traveling to Maui in the next 2 weeks and I wanted to use PM, because it's the cheapest rate for the 2 weeks I will be away. I already purchased a SIM. My question is if I activate it and choose a No Talk, No Text, No Data plan, ...
Made a payment...still no service
Super frustrated at this point...didn't have minutes for just over two months on my phone...but my dissconect date was Jan 28th...put minutes successfully on my phone yesterday or the day before...and it took my money...and shows I still have a $13 b...
ASUS Zenfone 2 ZE551ML (China, India)
Im looking to get the ASUS Zenfone 2 ZE551ML (China, India) from ebay and I wanted to know if it would be compatible with public mobile. when I checked willmyphonework.net it says it will work with 3g 850Mhz/1900mhz and 4g comes up with Band 40-2300...
Someone has the same phone number of mine?
My name is Cong. I'm an international student studying at Halifax, NS, Canada. I got my sim card in September 2018. It's been bothering me a lot since I got my phone card. I always received message and phone call from other places called me Tobi? I t...
I just Payed to reactivate my account and it didn't do anything help....
I was having problems with payment it wouldn't let me pay it when i added the full amount so i had to change to a lower plan just so it would take the money and than.... its an hour later and its still no msg from 611 like usual and i cant make any c...
Resolved! My stepdaughter
My stepdaughter has not got any auto pay reward and she active sept 14 of last year plz help
SIM delivery
It is more than 15 days of ordering my sims but still they didn’t deliver them to me
Resolved! forget my 4 digit pin what should i do ?
i already send a msg to a @CS_Agent over 3 hours ago but no replly
where's the other kid's plan? Oy vey, complicated!
Hi there. I've got 2 boys. They both have phones with Public Mobile. A couple of months ago, I got a replacement Debit Visa card. I figured out I should've updated my info with PM when both boys' phones stopped working. Oops. I got things settle...
Says i dont have a package
When calling out it says its not a part of my package but i have unlimited calling
Resolved! Checking Voicemail Messages from Another Device
Hi Everyone, Does anyone know if there is a number to call (and login) to check our voicemail messages from another device? I am trying to understand how I can retrieve my voicemail messages without using my own device. Thanks in advance!
Nour
Hi why line is block here my number XXXXXXXXXX
Another Satisfied PM Customer!
I joined PM in March/18. I have been a happy customer since, with no issues after my initial port in. My Daughter and Grandson have since switched to PM with no problems. I have been reluctant to have my Wife port over from Rogers due to no roaming o...
Account
Hello I forgot my email, password, and also the 4 digit pin. Call me at 204-======= is you can help me. Or does any one know the number for public mobile customer support represent?
Lost SIM card before activating Self Serve?
Hi - I think the title is fairly self exolanatory. I switched over from Rogers to Public Mobile in store at a London Drugs, only to lose my SIM card before even activating my self serve account. I've since bought a new SIM but was told the only way I...
Good service
Good service so far pretty impressed
Phone charge
Having a problem with my phone staying charged for a period of time it dies after 2 hours
$40 plan
Hi there I have recharged my phone with $40 plan voucher but I only get $11 when I checked my balance. Before recharge it showing no balance but after recharge it says $11.
Voicemail
Can't seem to get into my messages. I keep getting a message to contact my service provider. Anyone have any suggestions. Sent a message to the service provider two days ago but they have not responded. Doreen
Resolved! cancel my account
I am outside of canada and I cannot receive SMS messages to set up my online account for Public mobile. How can i cancel my plan ? I dont have auto-pay set up...so perhaps I wont be charged anymore.. ??
I cant receive calls
I activated my account yesterday but for some reason, I can't receive any calls. I can text and make calls but no income calls. could someone please help.... Thanks
Resolved! Setting up a plan
Hello My daughter has a pay as you go Public Mobile phone. I would like to switch her to an autopay plan but when I tired to register her phone, I am told that her phone number is invalid/her email isn't recognised. If a moderator can contact me to r...
Resolved! Cannot submit "Wireline Number Transfer"
Hi,I am trying to activate my SIM card and transfer a number from my current, active landline with Bell.On the "phone number" step of the activation process, I entered my number, checked eligibility and filled the required fields (name, adress, alter...
