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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

URGENT - talk plan got cut off??

Hi, I have made no changes to my phone plan and it was working fine this morning, but when i just tried to make a call just now it said "no talk plan". Please inform ASAP as i have to make an urgent call. Thanks. Alice

Carrier Settings Update 30.0

Hey All, Just got carrier settings update 30.0 on my iPhone. Does anyone know what this update entails. Since its a full version number maybe theres some goodies? -Joe

Payment went through?? (I have service on my phone) but cannot call, text, or use data

I have autopay activated and the payment should have gone through (has never been a problem for me for the last few cycles) yesterday on November 1st, and there are things on my payment history (which i'm confused how it works) but my phone does not...

Account is not working !

Hello, My normal plan is this: 42$/month 1GB DataUnlimited Provincial TalkUnlimited Nationwide Text I had 21$ in credit left when my plan came time to renew on Nov. 1st. Public Mobile removed 10$ for renewing the 30 day base plan with no add-ons W...

Cannot purchase add-on

Hello, I was able to make payments to the add-on (Ie. $30 for 1GB data) but I cannot add the add-on. Right now, the dollar was charged to my credit card but I cannot add the data. Please help I find the current interface of adding add-ons and buying ...

Travelling to Mexico this week.

Is there a roaming feature for Mexico? I just need texting and currently have unlimited international texting.

Resolved! I can't reactivate even though I have not reactivated yet

I've had my number for a while but new to asking the community for help. I dont know what to do and who to ask but CAN ANYONE HELP?? I dont have auto pay but had $24 in my account. My plan is $42 and my reactivation time passed without me reactivatin...

I spent $100 to add 1 GB of data: Is this a scam?

Hi all I was running out of data this past weekend. I added $30 and purchased an extra 1 GB of data. That did not work . . I still could not access any website. I added another $30 and got 1 GB of data. . . within the same day, I received a message t...

Resolved! Renewal dates keep changing

happenedI have been with public mobile for quite some time now and every time i renew the date changes seems to be losing a day every month whats going on it starts to add up after being with public mobile for a long time .... And whats with Sim car...

Resolved! Top up

I used up my data and I topped up my account. Although my payment went through 3-4 days ago, I still can't access my data. Please help!

how can I reset MY account password, I forgot my password. but the email address can not verifed

how can I reset MY account password, I forgot my password. but the email address can not be verifed as well.I tried to register MY ACCOUNT as a new customer. It says invalid number or may be registered already.some one can help me?

Family credit card

Hello,I've been a Public Mobile subscriber for over a year and had no trouble using autopay. My credit card should have been charged today for my service, but no charge went through and my phone and text messages aren't working. Three days ago my hu...

Resolved! Charge didn't go through to Credit Card but have zero balance

Hello, I forgot to update my new credit that I received after it expired this past September. I believe they charged the expired credit card, but it seems like it went through on my self-serve account, but nothing shows up on my credit card statement...

Not getting all my data.

My plan often runs out early saying I've used 5900 of 6GB. The kicker is I have a 12GB plan. Any way this can be switched?

Changement de carte Sim

Bonjour j'avais un téléphone avec vous et je veux le donner à ma mère. Par contre la ligne ne fonctionne plus depuis quelques mois, ma mère veut mettre sa carte Sim de videotron mais on me demande le code pin de déblocage du réseau Sim c'est possible...

Does anyone else find this mundane

So I get prompted to pay my billbut the plan is “active”no amount due. Wtfso I add my funds like every painful holiday with publicmobile (paying a bill really shouldn’t be this hard) but it I have no amount due and my plan is active till January 30, ...

Re: The Oracles are here!

What a lame post. Rah rah sis boom bah!but how on earth do you get an oracle help oh they buried that info HEYthis way you help peopleits akin to crapping the bed. Bloody painful trying to get my account up every three monthsseems you guys find a way...

Credit card expired and now switched

Hi my plan was set to renew on the first according to texts. The credit card on file had been lost and I got a new one but I forgot to update it. I have now updated the credit card but I do not have service still! I noticed because today I cannot mak...

Resolved! Shoutout to mod team

Just wanted to give a shoutout to @Simon_O and the mod team. Thanks for the fast fix to my family member's renewal /plan change issue ( Furture dated plan was charged but not activated). Your reply /fix was quick (<1hr) and response very empatet...

want to change plan, not allowing me !!

I want to change plan from 1 month to 3 months and when I was topping up my account I selected $105 for 3 months. Now it's showing me only $53 in my account and didn't change anything. @CS_Agent

60for5GB-4GLTE

Hi PM Goorooz, Im with Bell now, and my billing cycle ends on 17th.Does anyone know if this promo is still going to be available or can i get it now somehows but to start using it on 17th? Thanks

Resolved! Duplicate billing

I had problems setting up my account initially. Now, checking my credit card, I see that there are four $0 transactions to public mobile, and two full payments. It seems that four of my attempts failed (the $0 paid), but two didn't, although I wasn't...

New account problems and private message limit

I tried opening a new public mobile account yesterday and kept getting various error messages (cannot use an email address, SIM not valid). Finally managed to go through all the pages and tried to pay - then got another error in the end. However, I d...

Bonus Data

Just trying to get a definitive on whether the Bonus Data would Continue over on your next 90 Cycle? If I sign up for a 90 day with 12 GB + 6 Bonus GB, for a total of 18 GB of 3g. On my next 90 day cycle do I get the same amount of Data? 18GB? Thank...

How do I buy extra data?

I mistakenly use my mobile data to watch drama, right now is 95% been used. If I wanna purchase more for this time only; What should I do? How much do I have to pay?please reply ASAP. And, thanks for help!

data is not working

Good afternon, For some reason my data stoped working, I tried restarting my phone many times and still nothing. I even trid loging into my account and it won;t display my data usage, or let me add data. please adivse thanks.

Resolved! Newbie questions

Hi all, i’m new here, thinking of switching over to PM maybe. Silly question: promotions are only for non-PM subscribers? If you’re already with PM, there is no way to take advantage of them, right? I’ve heard that there is no way to find out from PM...

Resolved! Unable to update the credit card info for autopay

Hi team, I was not able to remove the old card and add a new card for autopay. Would you please direct? My current credit card on file is expiring soon , need to update the info.

generic error porting phone number

I'm having trouble with the pm website when trying to port my phone number from koodo. When I go to "change number" and submit my koodo number, instead of the page asking for the old service prodider account info, I just get a generic error message. ...

You have reached the limit for number of private messages that you can send for now.

You have reached the limit for number of private messages that you can send for now. Please try again later. REALLY, Public Mobile? How do I resolve an issue with a Mod if I get this? H

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