Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have been with PM for 2 weeks. Very happy with plan and service so far. I live in a rural area and have not experienced any service issues. Looking forward to long term
I just bought bought a $20 add on for US roaming. Would like to confirm that it was talk text and data. I leave for trip today yet my account only says US data add on. I had a $27 balance and $20 was taken off. Can someone please confirm talk text a...
i can't log in in my account, i choose "fotget my password" and it said that i will receive an email to reset my password, but i didn't receive any email. Up to now, I still can't log in in my account. Please help me
Can't Port: Alternate Phone Number Regex I can't port my number over. When it asks for an alternate phone number to call in case something goes wrong. I get the error: Alternate Phone Number Regex
Who do I contact to get the PUK to unlock my sim network?
With T-Mobile merging with Sprint sometime by the end of the year wonder how that will bother our roaming. Heard they are keeping T-mobile name but moving to Sprint network. Sprint is CDMA not GSM like PM. Will that mean in future will only get AT&T?...
Recently tried to buy a payment voucher at Walmart at a Montreal location. They had issues with every voucher they scanned. Over 15 didn't work on their system. Was a $60 voucher. Had to head to Pharmaprix location. It work no problem. Had to buy a...
Seems that on a 3G plan if you force your phone to connect with 3G (HSPA+) you will not be throttled like you are on LTE.I am getting about 11 mbits on HSPA+, rather than the throttled 3 mbits on LTE. Surprisingly ping is only a little worse.If your ...
I have a new sim that I'm trying to activate and I'm getting an "Invalid SIM" error. Please advise.
I have a new sim that I'm trying to activate and I'm getting an "Invalid SIM" error. Please advise.
I am a new customer here, and I can’t seem to port my number in by doing it online. I noticed on here that in order to port from Koodo prepaid, I need help from a moderator, so could someone help me out? thank you
My phone has been losing service randomly for about 2 months now. It will happen when I'm driving most commonly, but recently has been happening while I'm walking or not moving at all. It occurs in spots where I know I have service. Sometimes I can r...
this is annoying...Please help customer support.
Hello, I have an LG G4 that I bought from Korea. The IMEI is ======. The compatibility thing says it should work, but I have checked it at Koodo mobile and freedom mobile and it didn't work so I was worried that it might not be compatible. The issue...
Phone is a Samsung S7 (SM-G930V) I've been with PM for coming up on 2 months in 5 days now and so far it's been great. But today my phone asked me if I wanted to switch to "Global". I tapped cancel and everything stopped working... I am no longer abl...
Added a us data add on yesterday and today all of a sudden I receive an error message that says calling is not included in my plan. It is included in my base plan. I have re started my phone multiple times and still have the error. Please help
Why doesn’t public mobile have a mobile application? More importantly! Give me a thumbs up if you wanna see one!
Hi. I have tried to reset my password and I am not receiving the email that allows me to finish the process
I'm new to PM, and I have to say that the whole process was exceedingly simple. My husband and I are tired of spending rediculous amounts of money just for basic communication. I bought a SIM card yesterday at Walmart, brought it home, and had him ...
IS there a feature for Voicemail to Email ? Or is public mobile coming up with a feature like this ? THis would be really useful especially when you are traveling. It would increase your customer base big time. @CS_Agent
I am new to Public Mobile, and I am looking for help on how to port my number over from a Koodo account. I have contacted the Moderator Team, and sent them the info that was asked, but now I haven’t been contacted again by them regarding this issue. ...
I have an LG4Can you help me with that ?
I joined Public Mobile yesterday, my phone number is 647-856-xxxx, My sim card was PUK locked, Please send me a puk code to unlock it, thanks
I purchased a 400 min Intl Long Distance Add on. It shows up in my account as being active. When I try to make a call I get a message saying that I need to purchase an add on. Help. Thank you.
Hi I registered last night with a new SIM, and also ported my number from Petro Canada Mobility. The phone can send texts, and can call out, but is not receiving texts, and calls to the number automatically go to voicemail. Data is working as w...
I've just activated a new SIM and asked for porting my number from CHATR.It seems it is not succesfull, because I received a SMS that said that I need to complete my request to move to Public Mobile and complete SIM & Activation. "You'll need to prov...
I have just started using Public Mobile. When I filled out the online form, I typed in our cell number to transfer it. There was another box that said 'alternate number' and I thought it was a number to reach us, so I typed in my home phone number. A...
Hello, I recently used self serve to change my email address and did not think much of it. However, now when I am trying to login with my new email address (lets call this email2), I cannot get in. When I go to recover the password, the system tells ...
Hi (I'm new)I purchased a 10 day data+talk+text roaming in the USA. I didn't see it on my account a couple days later while in the USA. It is a $20 package. I now have this:Current add-ons:US Roaming - 250 MB Data (10-day)US Roaming - Unlimited Talk ...
