Forgot/lost website login password, and 611 4-digit pincode

[688]

My boss made a Public Mobile account for me, and he cannot login to the website login for his account. Not sure if he forgot e-mail and/or password for it.

And I can call 611, but he doesnt know the correct 4 digit pincode (he told me what hje thought it was, and it didnt work).

Can I make a new account or make a new 4 digit pincode somehow please? I dont mind sharing information from my phone.

[Lieux]

Welcome To PM now!!! And continue to ask question here... @Doonerz

[Doonerz]

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@Anonymous wrote:

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@688 wrote:

I got contacted by a moderator named 'Lamie_M' and i had my username and password fixed! Awesome service, and very quick and timely! Thanks all!

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Wow, @688 ! You had your problem resolved in about 4 hours (fromthe time you sent the first private message to the moderator team).

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Now that is quick service! (and who says that one of the things that keep people from using Public Mobile is a lack of phone in call centre). Heck, I've been on hold for almost 4 hours to Koodo during busy times of the year - or even had to request a call back for the next day).

I had to change a PIN number as well, and the mods got back to me in less than 24 hours! I love this community and service!!!!

[Anonymous]

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@688 wrote:

I got contacted by a moderator named 'Lamie_M' and i had my username and password fixed! Awesome service, and very quick and timely! Thanks all!

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Wow, @688 ! You had your problem resolved in about 4 hours (fromthe time you sent the first private message to the moderator team).

[688]

I got contacted by a moderator named 'Lamie_M' and i had my username and password fixed! Awesome service, and very quick and timely! Thanks all!

[688]

Alright. I verified my #,   and will wait for moderator contact, thanks all!

[Lieux]

Here it's a public forum so don't share your information here...but with the moderator in a private message @688

[688]

Thanks for the quick response. I did as you told me and will wait to see what happens.

[ShawnC13 · Accepted solution]

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@688 wrote:

My boss made a Public Mobile account for me, and he cannot login to the website login for his account. Not sure if he forgot e-mail and/or password for it.

And I can call 611, but he doesnt know the correct 4 digit pincode (he told me what hje thought it was, and it didnt work).

Can I make a new account or make a new 4 digit pincode somehow please? I dont mind sharing information from my phone.

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You are going to need to contact the moderators and go through the account verification process as I don't think you will be able to creat a new account for an existing number.  

To send a private message to a moderator click this link and describe your issue.

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