Reinstate account

[RuthMoss16]

My credit card is now clear to make payments. Please renew my account.

Nancy xxxxx

xxxxxx@gmail.com

Edit by Dunkman: removed personal information

[Dunkman]

@RuthMoss16 

How long was your account suspended for?  If more than 90 days, then your account is permanently closed and phone number lost.  

Public mobile is self serve, so you will need to make a payment yourself via your self service account or dialing 611 on your phone. 

If you need to update your credit card information, here are some tips:

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...

[Handy1]

@RuthMoss16  Can you log into your account ?? 
and make manual payment . You can also buy payment vouchers and load them *611 to resume service . If still having issues please use this direct link to support to help 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @RuthMoss16 

you have to login My Account and make the payment yourself

login My Account on the browser or app and click "Pay now and resume services" and make payment