OVERCHARGED TWICE

[Help_Me1]

Hello i’ve been charged twice for my phone bill this month JANUARY 15th-16th i’ve tried making a ticket for the last hour now keeps giving me errors and everything else I need a refund of $25.30 ASAP I’m tired of dealing with this someone please help I’ve tried everything but you can’t get in contact with anyone 

[fixin]

@Help_Me1  -  It can take up to 48 hours to get a response. If you really need a refund, they will credit you. The other sudden charge could just get taken back soon. If you only used the ticket system, not via a Private Message link, click here. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Help_Me1]

I’ve been charged twice once on January 15th and the 16th and I’ve tried making a ticket and private message with no response and keep getting errors saying it’s currently down but it’s been two days I need a refund of $25.30 asap 

[BKNS27]

@Help_Me1 

Please also note that any extra charges will remain in your account as a credit to pay for future bills. 
You can ask for a refund but it will take up to 30 days to process…time for your next bill payment.

Just private message a CS_Agent if times are hard for you at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Handy1]

@Help_Me1  If both charges are posted and one not just pending . Please submit ticket with support.to  investigate

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[pmbc]

@Help_Me1  Similar to @hTideGnow mentioned it could be a hold that will go away.  Can you check online whether the charge has been posted or is pending?  In my case, I've had this happen once where a 2nd charge was pending for some reason and it disappeared before I had a chance to contact the CS Agent.  If it's still pending, I'd wait to see whether it gets posted or goes away.

[hTideGnow]

HI @Help_Me1 

it could be just a pending charge.  Some credit cards take long to drop the pending charge

if it is a real posted charge, then please check with support agent.  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437