overcharge in October

[yh333]

October 02，public mobile self ser Edmonton AB $16.75

October 06， public mobile self ser Edmonton AB $5.25

[softech]

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@Socrates8567 wrote:

Contact pm by creating a ticket using the direct message for further assistance with the next steps.

Their reply will be HERE in your mailbox.

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@Socrates8567 

Please note that Customers should use Chatbot to open ticket with PM CS agent for prompt response.  

Customers should ONLY use direct message in cases that they cannot authenticate with Eversafe, such as new customer without an EverSafe login or people who forgot them login credentials.  

Please start advising people to use Chatbot to open ticket.

[Handy1]

@yh333 If you don’t buy some sorta add and  one charge is pending and not bit charges posted on credit card ask support to clarify and fix is needed. 

you can use the orange chat bubble bottom right of screen  or send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[slusagm]

do you have a $20 plan?  $16.75+5.25 is $20 + E911 + tax , does it sound right?

if not, ask PM to confirm.  Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA  code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.)    When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble using Chatbot to open ticket, then message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox,  between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Socrates8567]

Contact pm by creating a ticket using the direct message for further assistance with the next steps.

Their reply will be HERE in your mailbox.