My service is suspended after I changed my number

[coolhulk]

Hello Team,

My service got suspended after I changed my number. Please let me know what information you would and how I can send it securely/privately to you guys.

[coolhulk]

I changed my number in the middle of the month. I already have an active account and there is no issue with the payment. Already rebooted my phone multiple times.  I am going to report it to the support team.

[Dunkman]

@coolhulk 

More details would be helpful.  In your self service account, is your account status active?  Did you manually choose a different phone number in your account?  

If rebooting phone does not help, you may want to try network reset of phone (note: this will erase any saved Wifi passwords).  

[Sansan]

Send a private message to customer service representative at the link below. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will let you know what information you need to provide.?

Have you tried to click on pay now and resume service? Or you call call *611 from your phone or from another phone 1 855 4 public and make a payment get account information if you know your 4 digit pin. 

[Handy1]

@coolhulk  Do you have services still and got this error message?? If so you can ignore . But if you have no service try rebooting the phone once or log into your account and make manual payment . But if you need support to help here’s a direct link for them 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437