Hi folks,
I would like to direct this to an adminstrator, but it has been quite a while since I had to do that and I forget how. I recently used my rewards for the abovementioned add-on. In the U.S., I was sometimes connected to AT&T, sometimes to T-Mobile. When on AT&T, I could hear the other person on the call, but he could not hear me. Tried several times, to no avail. When on T-Mobile, the same problem happened on one phone call, but not another. In all cases the same person, also in the U.S. on a U.S. plan (he's a resident of the U.S., and I don't know don't know his carrier). Oh yes, and when he called me, my phone wouldn't ring, but I would get the notification that he left a voicemail. (And yes, my ringer was turned on, and full volume). This is not the first time I've had this issue with this add-on in the U.S. Last time I complained about it, my reward points were reimbursed, as I think they should be this time. More importantly, however, why isn't this problem resolved? The first time was at least a couple years ago. I'm on an iPhone Xs Max, if that makes any difference. Oh yes, sometimes the problem would be fixed temporarily if I put the phone in then out of airplane mode. But only temporarily. Shouldn't have to do that!!
Thanks, Geoffrey
