Data usage

[Jackie_kelleher]

Got a message today saying IO used 75% of data included in my plan.  I have had many issues with this, and last month changed subscriptions to have 3 G instead of the1.  My iphone says I have used zero KB. I checked my account on public mobile it says I have I have used .60of 3GB.

Can anyone tell me what is going on?  Never had a problem with data in the over 5 years with PM, now in the last 2 months all kind of issues.

Thank you 

Jackie

[Jackie_kelleher]

Clear the cache on my phone, but I am using my computer.  I don't have the app, and at this point don't think I should.

Thanks

Jackie

[BKNS27 · Accepted solution]

@Jackie_kelleher 

Clear the cache before login to your account. Your account would be your current usage. PM updates usage twice a day. Around noon and midnight.

Data counter apps normally are monthly. PM is on a 30 days cycle so they won’t matchup.