defective physical sim exchange

[nishin]

the new physical sim is taking a long time to activate. how long does it take to switch from an esim to sim?

if I have a defective sim, how I exchange it?

[hTideGnow]

hi @nishin 

for one line, it doesn't really matter, but still you can try change it back to Primary

[nishin]

I disabled the esim before restarting. I don't understand the difference with two lines showing up but by turning on the business line, the SIM activated immediately even though I only have one phone number. 

[hTideGnow]

hi @nishin 

do you have another esim there?  you might still have your old Public Mobile esim or other carrier's esim, disable them (or even delete them)

[nishin]

I turned on the "Business" line and now my sim is working. I don't know why I couldn't use the regular line. I only have one phone number. 

[nishin]

restarted and confirmed my phone is unlocked. still nothing. I have sent a message to support.  

[BKNS27]

@nishin 

Try rebooting your phone by powering off then back on and see if SIM works.

[hTideGnow]

hi @nishin 

usually it is fast.  But you might want to ask support to confirm on the system.  If it is really a physical sim problem, they can either send you another one, ask you to buy another one from stores close to you and reimburse the charge

Check with PM support agent first. You can submit  ticket by direct message:  

          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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